Help Center » Using Time IQ » Trouble receiving system emails?
Trouble receiving system emails?

During set up and operation of your Time IQ account, The Time IQ system may send you important welcome info, billing info, and other important details via email. If you are not receiving system emails from Time IQ, you will need to whitelist the email address.

If you are unsure of how to do this, please check below for instructions on whitelisting emails with your email provider. If your email provider is not listed below, please contact us using the Time IQ support form here.

Click Here For Gmail Instructions

Click here For AOL Mail Instructions

Click here For Yahoo! Instructions

Click here For Outlook 2016 Instructions

Click here For Instructions


1: Open Settings


2: Add New Filter


3: Set Up Filter For Time IQ Support Email

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AOL Mail

1: Add Contact For Time IQ Support

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Yahoo! Mail

1: Open Settings


2: Add New Filter For Time IQ Support


3: Save Settings


Outlook 2016

1: Open Junk Mail Options

Under the Home tab, open the Junk menu and click on “Junk E-mail Options”.

2: Add Safe Sender


1: Open People Page


2: Add Contact For Time IQ Support


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